AirBNB is an online home sharing site that allows people to list and rent their residential properties on short term basis at prices set by themselves. Since its founding in 2008, the US-based company has grown in leaps and bounds and now has millions of listings and guests using the service in over 190 countries, including the UK. To better serve its rapidly expanding customer bases the world over the company has made significant investment in customer service department so that they are better equipped to handle customer queries and complaints.
Use our call connection number to be patched through to the AirBNB contact number, and speak to a member of their UK customer service team now.
Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.
If you would prefer to call AirBNB directly, here are some of the departments you may wish to contact.
|AirBNB DEPARTMENT||PHONE NUMBER|
|AirBNB customer service||020 3318 1111|
|AirBNB complaints||020 3318 1111|
|AirBNB reviews||020 3318 1111|
|AirBNB emergency number||Click Here|
|AirBNB London||020 3318 1111|
|AirBNB accounts||020 3318 1111|
|AirBNB technical support||020 3318 1111|
|AirBNB cancellations||020 3318 1111|
|AirBNB Head Office||020 3318 1111|
|AirBNB corporate||020 3318 1111|
AirBNB Complaints - speaking to the AirBNB customer service team
Like any business, AirBNB faces many complaints from customers. AirBNB is particularly vulnerable to numerous complaints because of its business model which involves so many people from different countries. Here is a look at some of the most common complaints that AirBNB users usually have.
Unexpected cancellation of bookings - phoning AirBNB
Many guests have complained about having their bookings unexpectedly cancelled sometimes just a few hours before they begin their stay. If a guest is a foreign country with children and such a cancellation occurs, there is no doubt that it can be very frustrating. While the reasons for cancellations vary from host to host in most cases they involve unscrupulous hosts cancelling the bookings to rent their places to higher paying guests. Certainly such cancellations inconvenience many customers. It even gets worse when the cancellation is made after the customer has been charged on their credit card.
Overcharges? Call AirBNB
Even though it is not common, there are instances where customers are charged more than the charges listed on the site. For instance, a customer may be charged $70 for a rental space that is listed as costing $60. Sometimes the hosts call the customers and inform that the charges have increased just a few hours before their arrival. Desperate to get a place to stay and with few alternatives, the customers just end up paying the extra charges.
Issues with terms and conditions
Many AirBNB users have also raised complaints regarding terms and conditions of their stay in rental houses. For instance, a customer may travel with their pets only to be told by their hosts that pets are not allowed for various reasons. Hosts also complain when a guest arrives with another person (s) who the host was not expecting.
Unavailability of hosts - call the AirBNB customer service helpline
Customers have also complained of hosts going missing just when they were about to arrive. For instance, a guest might arrive at the place they are supposed to be hosted but when they contact the guests either by calling them or emailing them they find them unavailable.
Whenever customers have such kind of complaints to make to AirBNB, there are many options available to them. The option most preferred by customers is the use of phone calls.
Phone calls to AirBNB
Airbnb has a contact number you can use to reach it at its headquarters in California, USA. However, as expected, it highly discourages guests from using this main AirBNB helpline to make complaints or enquiries. The reasons are not hard to find. With millions of customers spread the world over, the customer service department would certainly be overwhelmed if everyone had to call the headquarters any time they had a complaint to make. Moreover, being far removed from where a large number of their customers are, they would not be very useful in handling most of the complaints. That is why there is an AirBNB phone number in every country to better handle customer complaints. Any time you reserve a booking with Airbnb, it sends you a confirmation email. Included in the confirmation email is a local AirBNB contact number to call any time you need to lodge a complaint. For instance, the customer service number of AirBNB UK is +44 203 318 1111. Airbnb's customer service department is available 24/7. This means that you can make a call to the company any time of the day and night and your query or complaint will be handled. Even though there are instances when your call might be picked instantly and your complaint addressed, in most cases you are likely to be put on call waiting. It has been found that on average, the call waiting time for AirBNB is 12 minutes.
Other ways of reaching Airbnb if you don't wish to call their UK customer service helpline
With millions of users and still growing, the costs of customer support would definitely spiral out of control if phone calls were the only option available for customers seeking to reach Airbnb. That is why the company encourages its customers to use other means it has provided to reach it.
One of these alternatives is the use of social media. AirBNB is highly active on social media sites such as Twitter and Facebook. In fact, the response time for queries or complaints lodged through these sites is the fastest of all alternatives. The links for their social media sites are twitter.com/AirbnbHelp for twitter and facebook.com/Airbnb for Facebook.
You can also get help on matters related to AirBNB via their help center which is available at www.airbnb.com/help. Here you find answers to questions that are frequently asked by customers. Many customers often find useful information from this help center. That is why it is advisable that you make it a starting point for finding a solution to your problem before you move on to other options such as making a phone call.
Apart from the help center, you can also get a lot of helpful information from the AirBNB community center which is available at www.airbnb.com/help/community. The community center acts likes an online forum where Airbnb members interact with each other, share experiences, tips, ask questions and provide answers.
When using AirBNB services you cannot prevent unpleasant experiences. However, you are likely to handle such experiences better if you are well informed on the various methods of contacting AirBNB for support. Hopefully this information will help you to better handle any problems that you may encounter when using AirBNB.
AirBNB Opening Hours
AirBNB head office postal address
100 New Bridge Street,