Mothercare contact number – 0870 186 5224

There may be many reasons for contacting customer services. There may have been rudeness from a member of staff; poor advice from a staff member may have resulted in the purchase of a piece of baby care equipment such as a car seat or a travel system which does not meet the customer's requirements; a fault in a toy may render it unsafe for a child to play with; failure to deliver an online order; delivered goods arriving damaged. Shopping for a young child or preparing for a new baby should be a joyful, rewarding experience and poor customer service can overshadow what should be an exciting time. Many of the products needed for a new baby can represent a significant investment for the expectant parents and it is essential that the products are right for them. Anyone experiencing any of the above or any other problems with their shopping experience either in store or online should not hesitate to contact Mothercare customer services and allow the team at Mothercare UK to bring about a speedy resolution

Calls cost £0.07 per minute, plus your phone company’s access charge. Check with your provider because access charges vary from company to company, and calls from mobiles may cost considerably more. We provide a call connection service, more details available on Ofcom's website.

If you would prefer to call Mothercare directly, here are some of the departments you may wish to contact.

Mothercare DepartmentContact Number
Mothercare Head Office0344 875 5222
Mothercare Customer Services0344 875 5222
Mothercare Merryhill0344 875 5222
Mothercare Bluewater0344 875 5222
Mothercare Edmonton0344 875 5222
Mothercare Ipswich0344 875 5222
Mothercare Orders0344 875 5222
Mothercare Complaints0344 875 5222
Mothercare delivery0344 875 5222
Mothercare Hull0344 875 5222
Mothercare Hull0344 875 5222
Mothercare Portmouth0344 875 5222
Mothercare Ancoats0344 875 5222
Mothercare Baby Plan0344 875 5222
Mothercare returns0344 875 5222

Why contact Mothercare customer services?

Use the Mothercare contact number: 0344 875 4455 for any problems or complaints you have about Mothercare products, stores and services. Poor customer service can result in ill feeling and may leave the customer significantly out of pocket. No retailer wants that for their customers and the customer service team are there to help. Mothercare is one of the leading suppliers of products for pregnancy and the early years of a child's life, including maternity wear, children's clothing, toys and baby care equipment. Whether purchasing a gift for a loved one or acquiring all the products needed for a new arrival, for customers shopping at Mothercare it is more important than ever that they get the correct products of a high standard. Customers have a right to assume that the products meet all current safety standards, are free from faults and that helpful staff can supply them with any assistance or information. If the standards of the shopping experience or products are not what the customer expects, it may be necessary to contact Mothercare customer services using the Mothercare contact number: 0344 875 4455.

How to contact Mothercare customer services

The quickest way to contact Mothercare customer services complaints team is to call the Mothercare helpline. The Mothercare phone number is 0344 875 4455. The helpline is available 8am to 8pm Monday to Friday, 9am to 6pm Saturday and 9am to 5pm on Sundays. Depending on the phone provider, calls should cost no more than a national standard rate call and may be free with some providers. To help customer services to resolve the problem it is useful to have the following information to hand:

  • The store you visited or if you bought online.
  • What products, if any, were purchased
  • the date and time you shopped.
  • Who served you (if known)
  • A receipt for any products purchased if possible.

The customer service team will endeavour to resolve the problem immediately or at least agree a plan of action if it cannot be quickly resolved. It is a good idea to make a note of the name and job title of the person you speak to in case of a need for a follow-up call. An alternative is to contact them by email or post. The customer service team should respond within twenty-four hours of receipt. Details of how to contact the customer service team by these methods can be found on the Mothercare website. Include a phone number in the message so Mothercare customer services can get in touch if necessary. Although poor customer service can make you angry and upset, try to always remain calm and polite when dealing with Mothercare customer services. This will enable your points to be made more clearly and ensure that all relevant information is passed on.

What to do if Mothercare customer services does not resolve the complaint?

If after calling the Mothercare helpline the complaint has not been resolved and no plan has been agreed upon, it may be necessary to take the complaint further. Details can be found on the Mothercare website on how to contact the customer services manager on duty or to take the complaint to the Head of Customer Service.

It can also be useful to tweet a complaint or question on their twitter feed using the address @mothercareuk or post a message on the MothercareUK Facebook page.

No one should ever put up with poor customer service or shoddy products for anything, but least of all for maternity and baby care products. As one of the leading retailers of products relating to maternity and child care, it is in Mothercare's best interest to ensure all of their customers are pleased with their products and services and that any complaints are swiftly resolved to the customer's satisfaction. To notify them of any problems or to lodge a complaint do not hesitate to call the Mothercare contact number: 0344 875 4455 to enable Mothercare to quickly resolve the issue.

Mothercare Opening Hours

DayOpening Hours
8am - 6pm
8am - 6pm
8am - 6pm
8am - 6pm
8am - 6pm

Mothercare Head Office contact postal address

Cherry Tree Road
WD24 6SH

Mothercare website

http://mothercare.comClick to replace anchor text

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